Rainbow Gymnastics - Frequently Asked Questions - Sewell, New Jersey


Rainbow Frequently Asked Questions and Policies Is there a registration fee? Do I need to re-register each year? What is your tuition policy? How do I make payments? What should my child wear to class? What days are you closed? What if my child is sick and misses a class? What is Rainbows withdrawal policy? Is there a visitor/parent policy? What are the policies regarding students before/after class and during class? I think I left something at the gym. What should I do? Road to Recovery Information Please visit our Road to Recovery page to read about COVID-19 specific info. COVID-19 Policies and Procedures What safety measures are you taking in the gym to prevent the spread of COVID-19? Are students required to wear masks? Are parents permitted in the gym during COVID-19? Is there a way to observe my child's class? How can I sign up for SPOT TV? Have you enhanced your cleaning procedures? Q. Is there a registration fee? Do I need to re-register each year? A. Rainbow Gymnastics has a $50 individual/$75 familyannual (Sept-Aug) registration fee for all children. This fee is pro-rated beginning January 1st. There is a $10 registration fee for new students who enroll in summer classes only. Every student must register at the start of a new session year (typically September). [ back to top ] Q. What is your tuition policy? How do I make payments? A. There is a no return policy on any tuition that is paid to Rainbow Gymnastics. Tuition is billed at a flat monthly rate. In the event a class meets less than 3 times in a month due to prescheduled closings (for weather or emergency closing policies see below) or mid month enrollment, your bill will be pro-rated. All billing is sent electronically to the e-mail address you provided. Unpaid tuition fees will be charged a $10 late fee after the 16th of the month. Unpaid tuition fees will be charged to your on-file credit card or bank account (2) business days after the due date. Any changes to automatic payment methods must be completed (5) days prior to the payment due date via your customer portal. Failure to pay within (30) days of the due date will result in the child being removed from the class. Outstanding accounts beyond (30) days will be turned over to a private collection service and the customer will be held responsible for all additional collection costs. Returned checks will result in an automatic $30 fee to the customer’s account. Declined credit cards transactions will incur a $10 fee. For your payment convenience, we accept visa, mastercard, debit cards and discover cards as well as checks and cash. You have the option to pay at the front desk, your personal online portal or the payment drop box located near the front desk. Please do not drop cash in the drop box. Please write your childs name and phone number on your check. [ back to top ] Q. What should my child wear to class? A. A one piece leotard is preferred for girls. Shorts or sweat pants and t-shirts may be worn for boys and girls as long as they are not baggy or covering the feet and present a danger spotting the child. Girls hair should be tied back (ie. ponytail, braids etc). No jewelry is allowed to be worn. All children must have bare feet while in class. [ back to top ] Q. What days are you closed? A. Holiday or prescheduled closing: please refer to Events section of the website for dates. Weather related or unscheduled closings: Rainbow Gymnastics does not follow any school closing decisions. We will provide an announcement on the answering machine and website prior to the day’s classes if the facility is going to be closed. If your class is cancelled due to our facility closing, you will be afforded (1) make–up class during one of our supervised workouts/preschool gym sessions. You have up to (60) days to schedule this make-up session via the events calendar. To avoid phone congestion please try to utilize our website for updates regarding weather. [ back to top ] Q. What if my child is sick and misses a class? A.Regular class attendance is suggested to maintain continued development in gymnastics. Children should not be brought to gymnastics if they are contagious or the effects of their illness could make participation unsafe. Medical situations supported by written documentation from a licensed medical practitioner will afford you the opportunity to schedule (1) make-up class per month during one of our open workouts/ or preschool gym sessions to be used within (30) days. Rainbow will only credit (1) month for a prolonged illness/injury and then remove the child from their designated class. Make-up classes can only be scheduled via the events calendar of our website during one of our supervised workout sessions (Fri 6-7pm or Sat 1-2pm) for gym kids-advanced classes or during our preschool gym (Wed at 12pm and one Saturday per month. Please see Events Calendar for specific Saturday dates.) for our Tumbling Tots and Rainbow Kids. Makeup classes are only valid for active students and surrendered at time of drop. [ back to top ] Q. What is Rainbows withdrawal policy? A. Rainbow maintains a 12 month schedule. If you are planning to leave for any reason, you must notify the office 15 days prior to the beginning of the upcoming month. Failure to notify Rainbow Gymnastics will result in being held responsible for the upcoming months bill. Rainbow cannot guarantee withdrawals unless they are submitted at the office. Reminder: once registration is paid for the year, you may re-enroll the child in an available class without paying another registration fee within the given registration year. [ back to top ] Q. Is there a visitor/parent policy? A. Please do not talk or wave to your child while they are in class. Interruptions could cause serious injury to your child or another child. No flash photography is allowed. This is a USA Gymnastics safety rule. Under no circumstances are children or parents who are not participating in class allowed on the gym floor. If you need to speak with an instructor, please do so at the end of your childs class. Our instructors are always happy to answer any questions you may have but please keep in mind they may have other children waiting for them. We have a large full view seating area for parents and siblings equipped with two TVs and toys for the little ones. Please supervise siblings who are in the seating area. [ back to top ] Q. What are the policies regarding students before/after class and during class? A. Classes start and end on time. Do not drop off a student more than 15 minutes early for class unless prior arrangements have been made with the office. Students who arrive more than 15 minutes late for class will not be allowed to participate for the class. Proper stretching is a must before starting practice. It is difficult to pull another coach away from class to stretch the child who arrived late. Please pick your child up on time at the end of class. Rainbow recommends you stay on premises while your child is in class. However if you must leave, please notify the office or coach. Students are expected to follow the gym rules and listen to their coach. Coaches give corrections to students to enhance their abilities and to ensure safety of the student and others around them. Students who are continually disruptive in class will be removed from the class for the day. Our motto: Safety First!! [ back to top ] Q. I think I left something at the gym. What should I do? A. Valuable items should not be brought to the gym. Rainbow Gymnastics is not responsible for any items lost or stolen. However, we do pick up items at the end of the night. If you think you may have left something here, please call the office as soon as possible to see if we may have found it. Unclaimed items are donated to charity. [ back to top ] Q. What safety measures are you taking in the gym to prevent the spread of COVID-19? A. Rainbow Gymnastics takes the health and safety of our students and staff very seriously. We are operating at 25% capacity, health screening everyone who enters our building, requiring staff to wear PPE at all times, maintaining social distance during class and sanitizing between rotations. [ back to top ] Q. Are students required to wear masks? A. Students are required to wear a mask during their health screen and when entering and exiting our building. Masks during class are optional. Coaches will wear a mask at all times. [ back to top ] Q. Are parents permitted in the gym during COVID-19? A. In an effort to limit exposure and continue to operating at 25% capacity, parents are NOT permitted in the gym at this time. Parents will drop off and pick up from our parking lot and will be escorted to and from our building by a staff member. [ back to top ] Q. Is there a way to observe my child's class? A. YES! We know how important it is to be able to view your child's class. Although parents and caregivers are not permitted inside at this time, we offer access to SPOT TV. SPOT TV allows you to view your child’s class from any internet enabled device so you can watch from the parking lot while you wait! [ back to top ] Q. How can I sign up for SPOT TV? A. You can register for a SPOT TV account via their website (www.spottv.pro) or directly from your parent portal. Please note, new accounts require 24 hrs to be approved so be sure to sign up prior to your child's first class. [ back to top ] Q. Have you enhanced your cleaning procedures? A. Keeping a clean facility has always been a top priority. In addition to our normal cleaning routine, we have also implemented the following: Established a partnership with Cintas to provide us with innovative, top of the line cleaning products. Covered all high touch surfaces with Silver Defender antimicrobial tape. Sanitize facility with a Victory sprayer. Installed REKO lighting throughout the gym. [ back to top ]
800 Hollydell Court, Sewell, New Jersey 08080 • 856-582-9697 • mclrainbowgym@verizon.net Employment Opportunties, Privacy Notice ©2008-2020, Rainbow Gymnastics, Inc.