Rainbow Frequently Asked Questions and Policies

• Is there a registration fee? Do I need to re-register each year?
• What is your tuition policy? How do I make payments?
• What should my child wear to class?
• What days are you closed?
• What if I miss a class?
• What is Rainbows withdrawal policy?
• Is there a visitor/parent policy?
• What are the policies regarding students before/after class and during class?
• I think I left something at the gym. What should I do?

Q. Is there a registration fee? Do I need to re-register each year?

A. Rainbow Gymnastics has a $50 annual (Sept-Aug) registration/Insurance fee for all children. This fee is pro-rated beginning January 1st. Every student must register at the start of a new session year (typically September).
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Q. What is your tuition policy? How do I make payments?

A. There is a no return policy on any tuition that is paid to Rainbow Gymnastics. All billing is done via email only. No invoices will be mailed. However, you may ask for a copy of your invoice at the front desk if you do not have email. Payments are due by the 15th of the month for the upcoming month. There will be a $10 late fee assessed after the payment due date. Failure to pay within 30 days of the bill due date may result in the child being removed from their class. Payments left unresolved will be turned over to private collection agency and the customer will be held responsible for all additional costs. For your payment convenience, we accept visa, mastercard, debit cards and discover cards as well as checks and cash. We also have a payment drop box located near the front desk. Please do not drop cash or credit card payments in the drop box and write your childs name and phone number on your check.
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Q. What should my child wear to class?

A. A one piece leotard is preferred for girls. Shorts or sweat pants and t-shirts may be worn for boys and girls as long as they are not baggy or covering the feet and present a danger spotting the child. Girls hair should be tied back (ie. ponytail, braids etc). No jewelry is allowed to be worn. All children must have bare feet while in class.
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Q. What days are you closed?

A. Rainbow Gymnastics will be closed on Labor Day, Thanksgiving Day, Winter Holiday (dates to be specified) New Years Eve and New Years Day, Memorial Day, and July 4th. Rainbow will be open all other holidays. We do not charge you for the holidays we are closed.

In the event of inclement weather, Rainbow Gymnastics will provide a message on the answering machine or notify those parents affected. If the facility is closed or closes early due to inclement weather, those parents affected will receive a credit for the missed class on their account. Please be sure all contact information is kept up to date.
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Q. What if I miss a class?

A. No credits, refunds or make-up classes will be offered for classes not attended. It is especially important for continued development that a student regularly attend their designated classes. However, a missed class due to a medical situation will be credited once per month per child with an accompanying note or receipt from a licensed medical practitioner. Rainbow will credit up to one month of classes for extenuating medical situations. If the condition extends beyond one month the child will need to be removed from the class and is able to return to Rainbow after medically cleared in any comparable available class.
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Q. What is Rainbows withdrawal policy?

A. Rainbow maintains a 12 month schedule. If you are planning to leave for any reason, you must notify the office 15 days prior to the beginning of the upcoming month. Failure to notify Rainbow Gymnastics will result in being held responsible for the upcoming months bill. Rainbow cannot guarantee withdrawals unless they are submitted at the office. Reminder: once registration is paid for the year, you may re-enroll the child in an available class without paying another registration fee within the given registration year.
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Q. Is there a visitor/parent policy?

A. Please do not talk or wave to your child while they are in class. Interruptions could cause serious injury to your child or another child. No flash photography is allowed to be used during practices. This is a USA Gymnastics safety rule. Under no circumstances are children or parents who are not participating in class allowed on the gym floor. If you need to speak with an instructor, please do so at the end of your childs class. Our instructors are always happy to answer any questions you may have but please keep in mind they may have other children waiting for them. We have a large full view seating area for parents and siblings equipped with two TVs and toys for the little ones. Please supervise siblings who are in the seating area.
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Q. What are the policies regarding students before/after class and during class?

A. Classes start and end on time. Do not drop off a student more than 15 minutes early for class unless prior arrangements have been made with the office. Students who arrive more than 15 minutes late for class will not be allowed to participate for the class. Proper stretching is a must before starting practice. It is difficult to pull another coach away from class to stretch the child who arrived late. Please pick your child up on time at the end of class.
Students are expected to follow the gym rules and listen to their coach. Coaches give corrections to students to enhance their abilities and to ensure safety of the student and others around them. Students who are continually disruptive in class will be removed from the class for the day. Our motto: Safety First!!
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Q. I think I left something at the gym. What should I do?

A. Valuable items should not be brought to the gym. Rainbow Gymnastics is not responsible for any items lost or stolen. However, we do pick up items at the end of the night. If you think you may have left something here, please call the office as soon as possible to see if we may have found it. Unclaimed items are donated to charity.
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800 Hollydell Court, Sewell, New Jersey 08080 • 856-582-9697 • mclrainbowgym@verizon.net

©2008, Rainbow Gymnastics, Inc.